When planning to provide contracted technology recovery services, a service level agreement is probably one of the most important points on your checklist. Management should develop LSAs by first identifying the essential elements of the service. Items can relate to tasks (for example. B processing error rate, system duration, etc.) or may be organizational (for example. B staff turnover). Once management has identified the elements, it should find ways to objectively measure the performance of those elements. Finally, institutions should determine the frequency of measurements and a range of acceptable results to determine when a service provider violates the SLA frameworks. Beware of unexpected costs of recovering money maintenance funds and KPIs service and metrics are critical factors in an SLA. We can also set the Recovery Point Objective (RPO) (that is, the point where the data needs to be recovered – for example.B. the beginning of the day, the end of the day or a checkpoint).
The results of this process are the basis for the availability and reliability requirements (number of incidents) of the A.A. For each service. As a key part of your vendor relationship, the SLA should set expectations to ensure that your vendor and management services model meets your business needs. . . .